Business Value of Design

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Client-Journey Design

Service Design 

Service Blueprints

Service Operations Improvements

Design-led Strategy & Delivery

Innovation

Customer Insights

Visual Communication Design

Customer Experience Strategy

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I work at the intersection of service design, innovation and program management using design thinking to make great things happen, deliver business value and enable innovative customer centric services and propositions for high-net-worth clients, mass consumers and commercial business partners.

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As a design-led expert I help organisations embrace service design and customer journey management and define new projects grounded in customer insights to improve customer experience, drive change, optimise service setup and deliver innovative solutions. 

From agile project management standards, operational excellence principles to human-centred design toolkit, whether your  design-led project is large or small, the methods and processes referenced on this website demonstrate how to deliver the desired results, improve customer experience and delight your clients with a new proposition.

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Design is about connecting things... between people, information and ideas across industries. Whether I work with a cross functional team on a given project, or as an external consultant I aim to enable that connection based on creativity and collaboration.

I enjoy projects that transform client experience and deliver innovative solutions. If this sounds like something you would like to explore further please drop me a note and let's discuss how I could help your organisation.