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Welcome

 

Thank you for visiting my corner of the virtual world.

Let me introduce myself: basically few what, why, where and how...

Hello... I'm Michal and this is what I do

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INSIGHTS / BLOG & PHOTOGRAPHY

TURNING IDEAS INTO DESIGN DRIVEN INNOVATIVE PROJECTS 

AND MAKING IT HAPPEN

 

TECHNOLOGY CAN SHOW YOU WHAT CAN BE DONE.

DESIGN SHOWS HOW IT SHOULD BE DONE…

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Business Value of Design

Client-Journey Design

Service Design and

Service Blueprint

Operations Improvements

Strategy

Design-led Delivery

Digital Design & Delivery

Innovation

Customer Insights

Visual Communication Design

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I work at the intersection of service design, innovation and program management using design thinking to make great things happen, enable delightful client experience and deliver business value.

As a design-led manager I have define strategic customer centric vision,  connect required resources with a transformation objectives to deliver client centric projects using tools and methodologies mastered across the disciplines; of project management, design thinking and service design.

From agile project management standards, operational excellence principles to human-centred design toolkit, whether your project is large or small, the methods and processes referenced on this website demonstrate how to deliver the desired results.

Managing a customer-centred design project requires understanding a context of a business challenge or an opportunity and grasping a full picture of a designated end-user / client group: their needs, goals, expectations, behaviours, 'as is' experience, existing pain-points in their user / customer journey. 

Design is about connecting things... between people, information and ideas across industries. Whether I work with a cross functional team on a given project, or as an external consultant I aim to enable that connection based on creativity and collaboration. I enjoy projects that transform client experience and deliver innovative solutions. If this sounds like something you would like to explore further please drop me a note and let's talk about it ...

PHOTOGRAPHY & INSIGHTS

BLOG POSTS AND PHOTOGRAPHY SECTION SHARING MY JOURNEY THROUGH CITIES WHERE I LIVED AND PLACES I VISITED.

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VALENCIA - WORLD DESIGN CAPITAL 2022

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CUBA LIBRE -

PHOTOGRAPHIC JOURNEY

THROUGH CUBA

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© 2020 Think Design Manage Services Ltd. (London)