I work at the intersection of service design, innovation and program management using design thinking to make great things happen, enable delightful client experience and deliver business value.
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As a design-led manager I have define strategic customer centric vision, connect required resources with a transformation objectives to deliver client centric projects using tools and methodologies mastered across the disciplines; of project management, design thinking and service design.
From agile project management standards, operational excellence principles to human-centred design toolkit, whether your project is large or small, the methods and processes referenced on this website demonstrate how to deliver the desired results.
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Managing a customer-centred design project requires understanding a context of a business challenge or an opportunity and grasping a full picture of a designated end-user / client group: their needs, goals, expectations, behaviours, 'as is' experience, existing pain-points in their user / customer journey.
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Design is about connecting things... between people, information and ideas across industries. Whether I work with a cross functional team on a given project, or as an external consultant I aim to enable that connection based on creativity and collaboration. I enjoy projects that transform client experience and deliver innovative solutions. If this sounds like something you would like to explore further please drop me a note and let's talk about it ...
