Business Value of Design

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Client-Journey Design

Service Design 

Service Blueprints

Service Operations Improvements

Design-led Strategy & Delivery

Innovation

Customer Insights

Visual Communication Design

Customer Experience Strategy

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I work at the intersection of service design, innovation and program management using design thinking to make great things happen, deliver business value and enable innovative customer centric services and propositions for high-net-worth clients, mass consumers and commercial business partners.

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As a design-led expert I help organisations define strategic customer centric vision, connect required resources with a transformation objectives to deliver projects using tools and methodologies mastered across the disciplines of project management, design thinking and service design.

From agile project management standards, operational excellence principles to human-centred design toolkit, whether your project is large or small, the methods and processes referenced on this website demonstrate how to deliver the desired results, improve customer experience and delight your clients with a new proposition.

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Managing a customer-centred design project requires understanding a context of a business challenge or an opportunity and grasping a full picture of a targeted end-user / client group: their needs, goals, expectations, behaviours, 'as is' experience, existing pain-points in their user / customer journey. 

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Design is about connecting things... between people, information and ideas across industries. Whether I work with a cross functional team on a given project, or as an external consultant I aim to enable that connection based on creativity and collaboration.

I enjoy projects that transform client experience and deliver innovative solutions. If this sounds like something you would like to explore further please drop me a note and let's discuss how I could help your organisation.