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    Defining moment for Design in the post-Covid 19 world.
    Michal Jerzy
    • Apr 30, 2020
    • 1 min

    Defining moment for Design in the post-Covid 19 world.

    The COVID-19 Design Directory tracks projects, ideas, and impact with the goal of having a record of design’s contributions during this ....
    Service Design is the Luxury Brands' New Battleground
    Michal Jerzy
    • Mar 16, 2020
    • 6 min

    Service Design is the Luxury Brands' New Battleground

    To stay relevant and maintain their status luxury brands embrace service design.
    10 Principles of Good Design
    Michal Jerzy
    • Mar 16, 2020
    • 1 min

    10 Principles of Good Design

    A scene from 'Rams'. Gary Hustwit's new documentary about legendary designer Dieter Rams.
    Service Design and Change Management
    Michal Jerzy
    • Mar 15, 2020
    • 2 min

    Service Design and Change Management

    Delivering new services into the market, or improving existing ones, often means fundamental changes within the service provider itself.
    Service Design in Scandinavia
    Michal Jerzy
    • Mar 31, 2019
    • 1 min

    Service Design in Scandinavia

    A documentary movie that illustrates the value of service design.
    Service Design at Scale - Global Service Design Summit in Madrid '17
    Michal Jerzy
    • Nov 30, 2017
    • 4 min

    Service Design at Scale - Global Service Design Summit in Madrid '17

    It has been a few busy weeks following my visit to Madrid for the Global Service Design Conference in early November. The theme of this...
    Design to Eliminate Organisational Silos
    Michal Jerzy
    • Oct 8, 2017
    • 5 min

    Design to Eliminate Organisational Silos

    A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...
    Financial Services by Design
    Michal Jerzy
    • Jul 1, 2017
    • 8 min

    Financial Services by Design

    Banks aren’t getting disrupted by FinTech, they’re getting disrupted by customer expectations
    Using Lego as a Design Thinking Artefact
    Michal Jerzy
    • Apr 1, 2017
    • 3 min

    Using Lego as a Design Thinking Artefact

    USING LEGO AS A DESIGN THINKING ARTEFACT ENHANCING THE EXPERIENCE AND OUTPUTS FROM COLLABORATION AND CO-CREATION! HOW IS IT THAT A...
    My First Virgin Atlantic Experience- Service Design on the way to Atlanta
    Michal Jerzy
    • Dec 7, 2015
    • 5 min

    My First Virgin Atlantic Experience- Service Design on the way to Atlanta

    Designing Client Experience is about injecting purpose and empathy into everything a brand does
    Service Design at Coca-Cola Global Business Services
    Michal Jerzy
    • Jul 1, 2015
    • 1 min

    Service Design at Coca-Cola Global Business Services

    Below I am posting a link to the article I wrote for the Design for Europe website, a case study on my recent work for The Coca-Cola...
    Coca-Cola New Creative Space in London
    Michal Jerzy
    • Apr 30, 2015
    • 2 min

    Coca-Cola New Creative Space in London

    A Space Designed to Perfectly Complement the Brand.
    Digital Physical Fusion: Innovations related to experiences across digital and physical touch-points
    Michal Jerzy
    • Dec 22, 2014
    • 7 min

    Digital Physical Fusion: Innovations related to experiences across digital and physical touch-points

    DIGITAL & PHYSICAL FUSION OFFERS YOUR CUSTOMERS A SEAMLESS, INTUITIVE, ENJOYABLE AND ENGAGING EXPERIENCE
    Leading Business by Design
    Michal Jerzy
    • Aug 3, 2014
    • 1 min

    Leading Business by Design

    Leading Business by Design – qualitative research project from British Design Council ...

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