Michal JerzyJun 20, 20212 minLondon Design Biennale 2021Designing in an age of crisis - London Design Biennale 2021
Michal JerzyFeb 22, 20216 minClient Journey Design & Management. Lessons from Financial Services client-centric transformation.Lessons learned from client journey service design transformation in Financial Services.
Michal JerzyAug 31, 20201 minMaking life better by design.How design has contributed to business innovation, places and public services...
Michal JerzyApr 30, 20201 minDefining moment for Design in the post-Covid 19 world.The COVID-19 Design Directory tracks projects, ideas, and impact with the goal of having a record of design’s contributions during this ....
Michal JerzyMar 16, 20206 minService Design is the Luxury Brands' New BattlegroundTo stay relevant and maintain their status luxury brands embrace service design.
Michal JerzyMar 16, 20201 min10 Principles of Good DesignA scene from 'Rams'. Gary Hustwit's new documentary about legendary designer Dieter Rams.
Michal JerzyMar 31, 20191 minService Design in ScandinaviaA documentary movie that illustrates the value of service design.
Michal JerzyNov 30, 20182 minService Experience Camp, Berlin '18Highlights from the Service Experience Camp in Berlin.
Michal JerzyNov 30, 20174 minService Design at Scale - Global Service Design Summit in Madrid '17It has been a few busy weeks following my visit to Madrid for the Global Service Design Conference in early November. The theme of this...
Michal JerzyNov 1, 20173 minCustomer Experience in the Asset Management Six pillars of successful customer experience design leading to excellence...
Michal JerzyOct 8, 20175 minDesign to Eliminate Organisational SilosA well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...
Michal JerzyJul 1, 20178 minFinancial Services by DesignBanks aren’t getting disrupted by FinTech, they’re getting disrupted by customer expectations
Michal JerzyApr 1, 20173 minUsing Lego as a Design Thinking ArtefactUSING LEGO AS A DESIGN THINKING ARTEFACT ENHANCING THE EXPERIENCE AND OUTPUTS FROM COLLABORATION AND CO-CREATION! HOW IS IT THAT A...
Michal JerzyNov 1, 20161 minKey Attributes of a Customer Journey MapA customer journey map is a tool that helps to improve your customer experience
Michal JerzyJul 1, 20151 minService Design at Coca-Cola Global Business ServicesBelow I am posting a link to the article I wrote for the Design for Europe website, a case study on my recent work for The Coca-Cola...
Michal JerzyJun 2, 20152 minGrowth of Service DesignReport analysing service design trends in UK and internationally.
Michal JerzyApr 30, 20152 minCoca-Cola New Creative Space in LondonA Space Designed to Perfectly Complement the Brand.
Michal JerzyAug 3, 20141 minLeading Business by DesignLeading Business by Design – qualitative research project from British Design Council ...