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    Client Journey Design & Management. Lessons from Financial Services client-centric transformation.
    Michal Jerzy
    • Feb 22, 2021
    • 6 min

    Client Journey Design & Management. Lessons from Financial Services client-centric transformation.

    Lessons learned from client journey service design transformation in Financial Services.
    Making life better by design.
    Michal Jerzy
    • Aug 31, 2020
    • 1 min

    Making life better by design.

    How design has contributed to business innovation, places and public services...
    Service Design is the Luxury Brands' New Battleground
    Michal Jerzy
    • Mar 16, 2020
    • 6 min

    Service Design is the Luxury Brands' New Battleground

    To stay relevant and maintain their status luxury brands embrace service design.
    Service Design and Change Management
    Michal Jerzy
    • Mar 15, 2020
    • 2 min

    Service Design and Change Management

    Delivering new services into the market, or improving existing ones, often means fundamental changes within the service provider itself.
    Using a service blueprint to depict the entire service eco-system and drive change.
    Michal Jerzy
    • Apr 5, 2019
    • 3 min

    Using a service blueprint to depict the entire service eco-system and drive change.

    A service blueprint is a document that displays the entire process of service delivery
    Service Design in Scandinavia
    Michal Jerzy
    • Mar 31, 2019
    • 1 min

    Service Design in Scandinavia

    A documentary movie that illustrates the value of service design.
    Service Experience Camp, Berlin '18
    Michal Jerzy
    • Nov 30, 2018
    • 2 min

    Service Experience Camp, Berlin '18

    Highlights from the Service Experience Camp in Berlin.
    AI: The Future is Here
    Michal Jerzy
    • May 31, 2018
    • 5 min

    AI: The Future is Here

    In Financial Service there is already a wide adoption of chatbots and many  banks are developing robo-advice propositions.
    Service Design at Scale - Global Service Design Summit in Madrid '17
    Michal Jerzy
    • Nov 30, 2017
    • 4 min

    Service Design at Scale - Global Service Design Summit in Madrid '17

    It has been a few busy weeks following my visit to Madrid for the Global Service Design Conference in early November. The theme of this...
    Customer Experience in the Asset Management
    Michal Jerzy
    • Nov 1, 2017
    • 3 min

    Customer Experience in the Asset Management

    Six pillars of successful customer experience design leading to excellence...
    Design to Eliminate Organisational Silos
    Michal Jerzy
    • Oct 8, 2017
    • 5 min

    Design to Eliminate Organisational Silos

    A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...
    Top Trends in Digital Transformation
    Michal Jerzy
    • Sep 24, 2017
    • 5 min

    Top Trends in Digital Transformation

    Digital technologies and consequently digital transformation reshapes every aspect of businesses today.
    Financial Services by Design
    Michal Jerzy
    • Jul 1, 2017
    • 8 min

    Financial Services by Design

    Banks aren’t getting disrupted by FinTech, they’re getting disrupted by customer expectations
    Using Lego as a Design Thinking Artefact
    Michal Jerzy
    • Apr 1, 2017
    • 3 min

    Using Lego as a Design Thinking Artefact

    USING LEGO AS A DESIGN THINKING ARTEFACT ENHANCING THE EXPERIENCE AND OUTPUTS FROM COLLABORATION AND CO-CREATION! HOW IS IT THAT A...
    Key Attributes of a Customer Journey Map
    Michal Jerzy
    • Nov 1, 2016
    • 1 min

    Key Attributes of a Customer Journey Map

    A customer journey map is a tool that helps to improve your customer experience
    My First Virgin Atlantic Experience- Service Design on the way to Atlanta
    Michal Jerzy
    • Dec 7, 2015
    • 5 min

    My First Virgin Atlantic Experience- Service Design on the way to Atlanta

    Designing Client Experience is about injecting purpose and empathy into everything a brand does
    Service Design at Coca-Cola Global Business Services
    Michal Jerzy
    • Jul 1, 2015
    • 1 min

    Service Design at Coca-Cola Global Business Services

    Below I am posting a link to the article I wrote for the Design for Europe website, a case study on my recent work for The Coca-Cola...
    Growth of Service Design
    Michal Jerzy
    • Jun 2, 2015
    • 2 min

    Growth of Service Design

    Report analysing service design trends in UK and internationally.
    Digital Physical Fusion: Innovations related to experiences across digital and physical touch-points
    Michal Jerzy
    • Dec 22, 2014
    • 7 min

    Digital Physical Fusion: Innovations related to experiences across digital and physical touch-points

    DIGITAL & PHYSICAL FUSION OFFERS YOUR CUSTOMERS A SEAMLESS, INTUITIVE, ENJOYABLE AND ENGAGING EXPERIENCE
    Leading Business by Design
    Michal Jerzy
    • Aug 3, 2014
    • 1 min

    Leading Business by Design

    Leading Business by Design – qualitative research project from British Design Council ...

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