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    London Design Biennale 2021
    Michal Jerzy
    • Jun 20, 2021
    • 2 min

    London Design Biennale 2021

    Designing in an age of crisis - London Design Biennale 2021
    Client Journey Design & Management. Lessons from Financial Services client-centric transformation.
    Michal Jerzy
    • Feb 22, 2021
    • 6 min

    Client Journey Design & Management. Lessons from Financial Services client-centric transformation.

    Lessons learned from client journey service design transformation in Financial Services.
    Making life better by design.
    Michal Jerzy
    • Aug 31, 2020
    • 1 min

    Making life better by design.

    How design has contributed to business innovation, places and public services...
    Defining moment for Design in the post-Covid 19 world.
    Michal Jerzy
    • Apr 30, 2020
    • 1 min

    Defining moment for Design in the post-Covid 19 world.

    The COVID-19 Design Directory tracks projects, ideas, and impact with the goal of having a record of design’s contributions during this ....
    Service Design is the Luxury Brands' New Battleground
    Michal Jerzy
    • Mar 16, 2020
    • 6 min

    Service Design is the Luxury Brands' New Battleground

    To stay relevant and maintain their status luxury brands embrace service design.
    Top Strategic Technology Trends for 2020: People-centric / Smart spaces.
    Michal Jerzy
    • Oct 30, 2019
    • 1 min

    Top Strategic Technology Trends for 2020: People-centric / Smart spaces.

    People centric / Smart spaces: top technology trends for 2020
    Service Design in Scandinavia
    Michal Jerzy
    • Mar 31, 2019
    • 1 min

    Service Design in Scandinavia

    A documentary movie that illustrates the value of service design.
    AI: The Future is Here
    Michal Jerzy
    • May 31, 2018
    • 5 min

    AI: The Future is Here

    In Financial Service there is already a wide adoption of chatbots and many  banks are developing robo-advice propositions.
    Service Design at Scale - Global Service Design Summit in Madrid '17
    Michal Jerzy
    • Nov 30, 2017
    • 4 min

    Service Design at Scale - Global Service Design Summit in Madrid '17

    It has been a few busy weeks following my visit to Madrid for the Global Service Design Conference in early November. The theme of this...
    Customer Experience in the Asset Management
    Michal Jerzy
    • Nov 1, 2017
    • 3 min

    Customer Experience in the Asset Management

    Six pillars of successful customer experience design leading to excellence...
    Design to Eliminate Organisational Silos
    Michal Jerzy
    • Oct 8, 2017
    • 5 min

    Design to Eliminate Organisational Silos

    A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...
    Top Trends in Digital Transformation
    Michal Jerzy
    • Sep 24, 2017
    • 5 min

    Top Trends in Digital Transformation

    Digital technologies and consequently digital transformation reshapes every aspect of businesses today.
    Financial Services by Design
    Michal Jerzy
    • Jul 1, 2017
    • 8 min

    Financial Services by Design

    Banks aren’t getting disrupted by FinTech, they’re getting disrupted by customer expectations
    Krakow - Promotional Video from a drone
    Michal Jerzy
    • Jan 25, 2016
    • 1 min

    Krakow - Promotional Video from a drone

    Krakow is one of Europe’s best kept treasures often ranked in top of top city break destinations. In 2016 Krakow hosts World Youth Days.
    Growth of Service Design
    Michal Jerzy
    • Jun 2, 2015
    • 2 min

    Growth of Service Design

    Report analysing service design trends in UK and internationally.
    Digital Physical Fusion: Innovations related to experiences across digital and physical touch-points
    Michal Jerzy
    • Dec 22, 2014
    • 7 min

    Digital Physical Fusion: Innovations related to experiences across digital and physical touch-points

    DIGITAL & PHYSICAL FUSION OFFERS YOUR CUSTOMERS A SEAMLESS, INTUITIVE, ENJOYABLE AND ENGAGING EXPERIENCE
    Leading Business by Design
    Michal Jerzy
    • Aug 3, 2014
    • 1 min

    Leading Business by Design

    Leading Business by Design – qualitative research project from British Design Council ...
    Poland Transformed. Spring Into New
    Michal Jerzy
    • Aug 3, 2014
    • 4 min

    Poland Transformed. Spring Into New

    10 years after joining the European Union, Poland brand is being redefined
    Think Krakow: From Tourism to Technology hub
    Michal Jerzy
    • Feb 1, 2014
    • 5 min

    Think Krakow: From Tourism to Technology hub

    Article published in the Think Krakow magazine

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