Designing in an age of crisis - London Design Biennale 2021

Lessons learned from client journey service design transformation in Financial Services.

How design has contributed to business innovation, places and public services...

The COVID-19 Design Directory tracks projects, ideas, and impact with the goal of having a record of design’s contributions during this ....

To stay relevant and maintain their status luxury brands embrace service design.

People centric / Smart spaces: top technology trends for 2020

A documentary movie that illustrates the value of service design.

In Financial Service there is already a wide adoption of chatbots and many  banks are developing robo-advice propositions.

It has been a few busy weeks following my visit to Madrid for the Global Service Design Conference in early November. The theme of this...

Six pillars of successful customer experience design leading to excellence...

A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...

Digital technologies and consequently digital transformation reshapes every aspect of businesses today.

Banks aren’t getting disrupted by FinTech, they’re getting disrupted by customer expectations

Krakow is one of Europe’s best kept treasures often ranked in top of top city break destinations. In 2016 Krakow hosts World Youth Days.

Report analysing service design trends in UK and internationally.

DIGITAL & PHYSICAL FUSION OFFERS YOUR CUSTOMERS A SEAMLESS, INTUITIVE, ENJOYABLE AND ENGAGING EXPERIENCE

Leading Business by Design – qualitative research project from British Design Council ...

10 years after joining the European Union, Poland brand is being redefined

Article published in the Think Krakow magazine