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    Decrypting  Service Design Terminology
    Michal Jerzy
    • Dec 1, 2021
    • 11 min

    Decrypting Service Design Terminology

    Decrypting Service Design Terminology to help organisations develop human-centred design capability.
    Client Journey Design & Management. Lessons from Financial Services client-centric transformation.
    Michal Jerzy
    • Feb 22, 2021
    • 6 min

    Client Journey Design & Management. Lessons from Financial Services client-centric transformation.

    Lessons learned from client journey service design transformation in Financial Services.
    Making life better by design.
    Michal Jerzy
    • Aug 31, 2020
    • 1 min

    Making life better by design.

    How design has contributed to business innovation, places and public services...
    Defining moment for Design in the post-Covid 19 world.
    Michal Jerzy
    • Apr 30, 2020
    • 1 min

    Defining moment for Design in the post-Covid 19 world.

    The COVID-19 Design Directory tracks projects, ideas, and impact with the goal of having a record of design’s contributions during this ....
    Service Design and Change Management
    Michal Jerzy
    • Mar 15, 2020
    • 2 min

    Service Design and Change Management

    Delivering new services into the market, or improving existing ones, often means fundamental changes within the service provider itself.
    Top Strategic Technology Trends for 2020: People-centric / Smart spaces.
    Michal Jerzy
    • Oct 30, 2019
    • 1 min

    Top Strategic Technology Trends for 2020: People-centric / Smart spaces.

    People centric / Smart spaces: top technology trends for 2020
    Valencia (Spain) designated as World Design Capital 2022
    Michal Jerzy
    • Sep 29, 2019
    • 1 min

    Valencia (Spain) designated as World Design Capital 2022

    Longstanding design legacy, which has become a leading example of a city’s effective and strategic use of design ...
    Using a service blueprint to depict the entire service eco-system and drive change.
    Michal Jerzy
    • Apr 5, 2019
    • 3 min

    Using a service blueprint to depict the entire service eco-system and drive change.

    A service blueprint is a document that displays the entire process of service delivery
    Customer Experience in the Asset Management
    Michal Jerzy
    • Nov 1, 2017
    • 3 min

    Customer Experience in the Asset Management

    Six pillars of successful customer experience design leading to excellence...
    Design to Eliminate Organisational Silos
    Michal Jerzy
    • Oct 8, 2017
    • 5 min

    Design to Eliminate Organisational Silos

    A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...
    Top Trends in Digital Transformation
    Michal Jerzy
    • Sep 24, 2017
    • 5 min

    Top Trends in Digital Transformation

    Digital technologies and consequently digital transformation reshapes every aspect of businesses today.
    Financial Services by Design
    Michal Jerzy
    • Jul 1, 2017
    • 8 min

    Financial Services by Design

    Banks aren’t getting disrupted by FinTech, they’re getting disrupted by customer expectations
    Using Lego as a Design Thinking Artefact
    Michal Jerzy
    • Apr 1, 2017
    • 3 min

    Using Lego as a Design Thinking Artefact

    USING LEGO AS A DESIGN THINKING ARTEFACT ENHANCING THE EXPERIENCE AND OUTPUTS FROM COLLABORATION AND CO-CREATION! HOW IS IT THAT A...
    Key Attributes of a Customer Journey Map
    Michal Jerzy
    • Nov 1, 2016
    • 1 min

    Key Attributes of a Customer Journey Map

    A customer journey map is a tool that helps to improve your customer experience
    My First Virgin Atlantic Experience- Service Design on the way to Atlanta
    Michal Jerzy
    • Dec 7, 2015
    • 5 min

    My First Virgin Atlantic Experience- Service Design on the way to Atlanta

    Designing Client Experience is about injecting purpose and empathy into everything a brand does
    Service Design at Coca-Cola Global Business Services
    Michal Jerzy
    • Jul 1, 2015
    • 1 min

    Service Design at Coca-Cola Global Business Services

    Below I am posting a link to the article I wrote for the Design for Europe website, a case study on my recent work for The Coca-Cola...
    Coca-Cola New Creative Space in London
    Michal Jerzy
    • Apr 30, 2015
    • 2 min

    Coca-Cola New Creative Space in London

    A Space Designed to Perfectly Complement the Brand.
    Digital Physical Fusion: Innovations related to experiences across digital and physical touch-points
    Michal Jerzy
    • Dec 22, 2014
    • 7 min

    Digital Physical Fusion: Innovations related to experiences across digital and physical touch-points

    DIGITAL & PHYSICAL FUSION OFFERS YOUR CUSTOMERS A SEAMLESS, INTUITIVE, ENJOYABLE AND ENGAGING EXPERIENCE
    Leading Business by Design
    Michal Jerzy
    • Aug 3, 2014
    • 1 min

    Leading Business by Design

    Leading Business by Design – qualitative research project from British Design Council ...
    Poland Transformed. Spring Into New
    Michal Jerzy
    • Aug 3, 2014
    • 4 min

    Poland Transformed. Spring Into New

    10 years after joining the European Union, Poland brand is being redefined
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