• Home

  • Service Design

  • Design Thinking & Innovation

  • My Work: Design-Led

  • Photography

  • Insights

  • LinkedIn

  • More...

    Use tab to navigate through the menu items.
    • All Posts
    • Service Design
    • Design Thinking
    • Trends
    • Technology
    • Travel
    • Case Studies
    • Media
    Search
    Decrypting  Service Design Terminology
    Michal Jerzy
    • Dec 1, 2021
    • 11 min

    Decrypting Service Design Terminology

    Decrypting Service Design Terminology to help organisations develop human-centred design capability.
    Client Journey Design & Management. Lessons from Financial Services client-centric transformation.
    Michal Jerzy
    • Feb 22, 2021
    • 6 min

    Client Journey Design & Management. Lessons from Financial Services client-centric transformation.

    Lessons learned from client journey service design transformation in Financial Services.
    Service Design is the Luxury Brands' New Battleground
    Michal Jerzy
    • Mar 16, 2020
    • 6 min

    Service Design is the Luxury Brands' New Battleground

    To stay relevant and maintain their status luxury brands embrace service design.
    Using a service blueprint to depict the entire service eco-system and drive change.
    Michal Jerzy
    • Apr 5, 2019
    • 3 min

    Using a service blueprint to depict the entire service eco-system and drive change.

    A service blueprint is a document that displays the entire process of service delivery
    AI: The Future is Here
    Michal Jerzy
    • May 31, 2018
    • 5 min

    AI: The Future is Here

    In Financial Service there is already a wide adoption of chatbots and many  banks are developing robo-advice propositions.
    Customer Experience in the Asset Management
    Michal Jerzy
    • Nov 1, 2017
    • 3 min

    Customer Experience in the Asset Management

    Six pillars of successful customer experience design leading to excellence...
    Design to Eliminate Organisational Silos
    Michal Jerzy
    • Oct 8, 2017
    • 5 min

    Design to Eliminate Organisational Silos

    A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...
    Top Trends in Digital Transformation
    Michal Jerzy
    • Sep 24, 2017
    • 5 min

    Top Trends in Digital Transformation

    Digital technologies and consequently digital transformation reshapes every aspect of businesses today.
    Key Attributes of a Customer Journey Map
    Michal Jerzy
    • Nov 1, 2016
    • 1 min

    Key Attributes of a Customer Journey Map

    A customer journey map is a tool that helps to improve your customer experience
    Service Design at Coca-Cola Global Business Services
    Michal Jerzy
    • Jul 1, 2015
    • 1 min

    Service Design at Coca-Cola Global Business Services

    Below I am posting a link to the article I wrote for the Design for Europe website, a case study on my recent work for The Coca-Cola...
    Growth of Service Design
    Michal Jerzy
    • Jun 2, 2015
    • 2 min

    Growth of Service Design

    Report analysing service design trends in UK and internationally.
    Coca-Cola New Creative Space in London
    Michal Jerzy
    • Apr 30, 2015
    • 2 min

    Coca-Cola New Creative Space in London

    A Space Designed to Perfectly Complement the Brand.
    Digital Physical Fusion: Innovations related to experiences across digital and physical touch-points
    Michal Jerzy
    • Dec 22, 2014
    • 7 min

    Digital Physical Fusion: Innovations related to experiences across digital and physical touch-points

    DIGITAL & PHYSICAL FUSION OFFERS YOUR CUSTOMERS A SEAMLESS, INTUITIVE, ENJOYABLE AND ENGAGING EXPERIENCE
    Leading Business by Design
    Michal Jerzy
    • Aug 3, 2014
    • 1 min

    Leading Business by Design

    Leading Business by Design – qualitative research project from British Design Council ...

    © 2021 Think Design Manage Services Ltd. (London)