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Service Design is the Luxury Brands' New Battleground

Michal Jerzy

Mar 16, 2020
6 min

Service Design is the Luxury Brands' New Battleground

To stay relevant and maintain their status luxury brands embrace service design.

Using a service blueprint to depict the entire service eco-system and drive change.

Michal Jerzy

Apr 5, 2019
3 min

Using a service blueprint to depict the entire service eco-system and drive change.

A service blueprint is a document that displays the entire process of service delivery

Michal Jerzy

May 31, 2018
5 min

AI: The Future is Here

In Financial Service there is already a wide adoption of chatbots and many banks are developing robo-advice propositions.

Customer Experience in the Asset Management

Michal Jerzy

Nov 1, 2017
3 min

Customer Experience in the Asset Management

Six pillars of successful customer experience design leading to excellence...

Design to Eliminate Organisational Silos

Michal Jerzy

Oct 8, 2017
5 min

Design to Eliminate Organisational Silos

A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its ...

Michal Jerzy

Sep 24, 2017
5 min

Top Trends in Digital Transformation

Digital technologies and consequently digital transformation reshapes every aspect of businesses today.

Key Attributes of a Customer Journey Map

Michal Jerzy

Nov 1, 2016
1 min

Key Attributes of a Customer Journey Map

A customer journey map is a tool that helps to improve your customer experience

Service Design at Coca-Cola Global Business Services

Michal Jerzy

Jul 1, 2015
1 min

Service Design at Coca-Cola Global Business Services

Below I am posting a link to the article I wrote for the Design for Europe website, a case study on my recent work for The Coca-Cola Com...

Michal Jerzy

Jun 2, 2015
2 min

Growth of Service Design

Report analysing service design trends in UK and internationally.

Michal Jerzy

Apr 30, 2015
2 min

Coca-Cola New Creative Space in London

A Space Designed to Perfectly Complement the Brand.

Digital Physical Fusion: Innovations related to experiences across digital and physical touch-points

Michal Jerzy

Dec 22, 2014
7 min

Digital Physical Fusion: Innovations related to experiences across digital and physical touch-points

DIGITAL & PHYSICAL FUSION OFFERS YOUR CUSTOMERS A SEAMLESS, INTUITIVE, ENJOYABLE AND ENGAGING EXPERIENCE

Michal Jerzy

Aug 3, 2014
1 min

Leading Business by Design

Leading Business by Design – qualitative research project from British Design Council ...

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