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Client Journey Design and Management. Lessons from the Financial Services transformation.

Michal Jerzy

Feb 22
6 min

Client Journey Design and Management. Lessons from the Financial Services transformation.

Lessons learned from client journey service design transformation in Financial Services.

Service Design is the Luxury Brands' New Battleground

Michal Jerzy

Mar 16, 2020
6 min

Service Design is the Luxury Brands' New Battleground

To stay relevant and maintain their status luxury brands embrace service design.

Using a service blueprint to depict the entire service eco-system and drive change.

Michal Jerzy

Apr 5, 2019
3 min

Using a service blueprint to depict the entire service eco-system and drive change.

A service blueprint is a document that displays the entire process of service delivery

Michal Jerzy

May 31, 2018
5 min

AI: The Future is Here

In Financial Service there is already a wide adoption of chatbots and many banks are developing robo-advice propositions.

Customer Experience in the Asset Management

Michal Jerzy

Nov 1, 2017
3 min

Customer Experience in the Asset Management

Six pillars of successful customer experience design leading to excellence...

Design to Eliminate Organisational Silos

Michal Jerzy

Oct 8, 2017
5 min

Design to Eliminate Organisational Silos

A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...

Michal Jerzy

Sep 24, 2017
5 min

Top Trends in Digital Transformation

Digital technologies and consequently digital transformation reshapes every aspect of businesses today.

Key Attributes of a Customer Journey Map

Michal Jerzy

Nov 1, 2016
1 min

Key Attributes of a Customer Journey Map

A customer journey map is a tool that helps to improve your customer experience

Service Design at Coca-Cola Global Business Services

Michal Jerzy

Jul 1, 2015
1 min

Service Design at Coca-Cola Global Business Services

Below I am posting a link to the article I wrote for the Design for Europe website, a case study on my recent work for The Coca-Cola...

Michal Jerzy

Jun 2, 2015
2 min

Growth of Service Design

Report analysing service design trends in UK and internationally.

Michal Jerzy

Apr 30, 2015
2 min

Coca-Cola New Creative Space in London

A Space Designed to Perfectly Complement the Brand.

Digital Physical Fusion: Innovations related to experiences across digital and physical touch-points

Michal Jerzy

Dec 22, 2014
7 min

Digital Physical Fusion: Innovations related to experiences across digital and physical touch-points

DIGITAL & PHYSICAL FUSION OFFERS YOUR CUSTOMERS A SEAMLESS, INTUITIVE, ENJOYABLE AND ENGAGING EXPERIENCE

Michal Jerzy

Aug 3, 2014
1 min

Leading Business by Design

Leading Business by Design – qualitative research project from British Design Council ...

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