Michal JerzyDec 1, 202111 minDecrypting Service Design TerminologyDecrypting Service Design Terminology to help organisations develop human-centred design capability.
Michal JerzyFeb 22, 20216 minClient Journey Design & Management. Lessons from Financial Services client-centric transformation.Lessons learned from client journey service design transformation in Financial Services.
Michal JerzyMar 16, 20206 minService Design is the Luxury Brands' New BattlegroundTo stay relevant and maintain their status luxury brands embrace service design.
Michal JerzyApr 5, 20193 minUsing a service blueprint to depict the entire service eco-system and drive change.A service blueprint is a document that displays the entire process of service delivery
Michal JerzyMay 31, 20185 minAI: The Future is HereIn Financial Service there is already a wide adoption of chatbots and many banks are developing robo-advice propositions.
Michal JerzyNov 1, 20173 minCustomer Experience in the Asset Management Six pillars of successful customer experience design leading to excellence...
Michal JerzyOct 8, 20175 minDesign to Eliminate Organisational SilosA well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...
Michal JerzySep 24, 20175 minTop Trends in Digital TransformationDigital technologies and consequently digital transformation reshapes every aspect of businesses today.
Michal JerzyNov 1, 20161 minKey Attributes of a Customer Journey MapA customer journey map is a tool that helps to improve your customer experience
Michal JerzyJul 1, 20151 minService Design at Coca-Cola Global Business ServicesBelow I am posting a link to the article I wrote for the Design for Europe website, a case study on my recent work for The Coca-Cola...
Michal JerzyJun 2, 20152 minGrowth of Service DesignReport analysing service design trends in UK and internationally.
Michal JerzyApr 30, 20152 minCoca-Cola New Creative Space in LondonA Space Designed to Perfectly Complement the Brand.
Michal JerzyDec 22, 20147 minDigital Physical Fusion: Innovations related to experiences across digital and physical touch-pointsDIGITAL & PHYSICAL FUSION OFFERS YOUR CUSTOMERS A SEAMLESS, INTUITIVE, ENJOYABLE AND ENGAGING EXPERIENCE
Michal JerzyAug 3, 20141 minLeading Business by DesignLeading Business by Design – qualitative research project from British Design Council ...