Lessons learned from client journey service design transformation in Financial Services.

Six pillars of successful customer experience design leading to excellence...

A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...

Banks aren’t getting disrupted by FinTech, they’re getting disrupted by customer expectations

Below I am posting a link to the article I wrote for the Design for Europe website, a case study on my recent work for The Coca-Cola...