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Client Journey Design and Management. Lessons from the Financial Services transformation.

Michal Jerzy

Feb 22
6 min

Client Journey Design and Management. Lessons from the Financial Services transformation.

Lessons learned from client journey service design transformation in Financial Services.

Customer Experience in the Asset Management

Michal Jerzy

Nov 1, 2017
3 min

Customer Experience in the Asset Management

Six pillars of successful customer experience design leading to excellence...

Design to Eliminate Organisational Silos

Michal Jerzy

Oct 8, 2017
5 min

Design to Eliminate Organisational Silos

A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...

Michal Jerzy

Jul 1, 2017
8 min

Financial Services by Design

Banks aren’t getting disrupted by FinTech, they’re getting disrupted by customer expectations

Service Design at Coca-Cola Global Business Services

Michal Jerzy

Jul 1, 2015
1 min

Service Design at Coca-Cola Global Business Services

Below I am posting a link to the article I wrote for the Design for Europe website, a case study on my recent work for The Coca-Cola...

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