• Home

  • Service Design

  • Design Thinking & Innovation

  • My Work: Design-Led

  • Photography

  • Insights

  • LinkedIn

  • More...

    Use tab to navigate through the menu items.
    • All Posts
    • Service Design
    • Design Thinking
    • Trends
    • Technology
    • Travel
    • Case Studies
    • Media
    Search
    Client Journey Design & Management. Lessons from Financial Services client-centric transformation.
    Michal Jerzy
    • Feb 22, 2021
    • 6 min

    Client Journey Design & Management. Lessons from Financial Services client-centric transformation.

    Lessons learned from client journey service design transformation in Financial Services.
    Customer Experience in the Asset Management
    Michal Jerzy
    • Nov 1, 2017
    • 3 min

    Customer Experience in the Asset Management

    Six pillars of successful customer experience design leading to excellence...
    Design to Eliminate Organisational Silos
    Michal Jerzy
    • Oct 8, 2017
    • 5 min

    Design to Eliminate Organisational Silos

    A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...
    Financial Services by Design
    Michal Jerzy
    • Jul 1, 2017
    • 8 min

    Financial Services by Design

    Banks aren’t getting disrupted by FinTech, they’re getting disrupted by customer expectations
    Service Design at Coca-Cola Global Business Services
    Michal Jerzy
    • Jul 1, 2015
    • 1 min

    Service Design at Coca-Cola Global Business Services

    Below I am posting a link to the article I wrote for the Design for Europe website, a case study on my recent work for The Coca-Cola...

    © 2021 Think Design Manage Services Ltd. (London)