Michal JerzyDec 1, 202111 minDecrypting Service Design TerminologyDecrypting Service Design Terminology to help organisations develop human-centred design capability.
Michal JerzyFeb 22, 20216 minClient Journey Design & Management. Lessons from Financial Services client-centric transformation.Lessons learned from client journey service design transformation in Financial Services.
Michal JerzyAug 31, 20201 minMaking life better by design.How design has contributed to business innovation, places and public services...
Michal JerzyApr 30, 20201 minDefining moment for Design in the post-Covid 19 world.The COVID-19 Design Directory tracks projects, ideas, and impact with the goal of having a record of design’s contributions during this ....
Michal JerzyMar 16, 20206 minService Design is the Luxury Brands' New BattlegroundTo stay relevant and maintain their status luxury brands embrace service design.
Michal JerzyMar 15, 20202 minService Design and Change Management Delivering new services into the market, or improving existing ones, often means fundamental changes within the service provider itself.
Michal JerzyOct 30, 20191 minTop Strategic Technology Trends for 2020: People-centric / Smart spaces.People centric / Smart spaces: top technology trends for 2020
Michal JerzyApr 5, 20193 minUsing a service blueprint to depict the entire service eco-system and drive change.A service blueprint is a document that displays the entire process of service delivery
Michal JerzyMay 31, 20185 minAI: The Future is HereIn Financial Service there is already a wide adoption of chatbots and many banks are developing robo-advice propositions.
Michal JerzyNov 1, 20173 minCustomer Experience in the Asset Management Six pillars of successful customer experience design leading to excellence...
Michal JerzyOct 8, 20175 minDesign to Eliminate Organisational SilosA well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...
Michal JerzySep 24, 20175 minTop Trends in Digital TransformationDigital technologies and consequently digital transformation reshapes every aspect of businesses today.
Michal JerzyJul 1, 20178 minFinancial Services by DesignBanks aren’t getting disrupted by FinTech, they’re getting disrupted by customer expectations
Michal JerzyApr 1, 20173 minUsing Lego as a Design Thinking ArtefactUSING LEGO AS A DESIGN THINKING ARTEFACT ENHANCING THE EXPERIENCE AND OUTPUTS FROM COLLABORATION AND CO-CREATION! HOW IS IT THAT A...
Michal JerzyNov 1, 20161 minKey Attributes of a Customer Journey MapA customer journey map is a tool that helps to improve your customer experience
Michal JerzyDec 7, 20155 minMy First Virgin Atlantic Experience- Service Design on the way to AtlantaDesigning Client Experience is about injecting purpose and empathy into everything a brand does
Michal JerzyJul 1, 20151 minService Design at Coca-Cola Global Business ServicesBelow I am posting a link to the article I wrote for the Design for Europe website, a case study on my recent work for The Coca-Cola...
Michal JerzyJun 2, 20152 minGrowth of Service DesignReport analysing service design trends in UK and internationally.
Michal JerzyApr 30, 20152 minCoca-Cola New Creative Space in LondonA Space Designed to Perfectly Complement the Brand.
Michal JerzyDec 22, 20147 minDigital Physical Fusion: Innovations related to experiences across digital and physical touch-pointsDIGITAL & PHYSICAL FUSION OFFERS YOUR CUSTOMERS A SEAMLESS, INTUITIVE, ENJOYABLE AND ENGAGING EXPERIENCE