Design-led work for major international brands
Design is about problem solving, developing human-centred solutions and technical skillset to enable the end goal to be reached.
While delivering projects for global brands, I have been able to expand my experience, knowledge and cultural acuity, and hone my innovative approach using a toolkit that includes effective project management skills and design thinking principles.
I have worked with corporate, government and NGO sectors across various industries and markets including in the United Kingdom, Canada, Poland, the United States, Australia, China, Norway, Germany and the Middle East.
Back in Montreal I was managing projects for the International Council of Design. In the recent years I have been working from London for Royal Bank of Scotland Innovation Centre, Coutts Private Bank, The Coca-Cola Company and Fidelity International managing digital and service design projects, developing internal service design capability.
Some examples of my design-led work are presented below.
GLOBAL IT BUSINESS MANAGER
The Coca-Cola Company
Michal demonstrated how service design thinking methodology can help business needs and goals. He connected and kept engaged all project team members, subject matter experts and stakeholders in Atlanta, London, Dublin, Warsaw, San Jose and Manila. He is an inspiring design thinking advocate...
DIRECTOR, GLOBAL CUSTOMER EXPERIENCE
My wholehearted recommendation of his work is primarily based on his thorough understanding of design and journey mapping, his outstanding organisational and delivery skills as well as his confident and personable stakeholder management.
CLIENT NEEDS & ADVICE JOURNEY LEAD
Coutts & Co.
Michal brings a collaborative approach to both strategy and design. His design skills brought the project to life and ensured the stakeholders understood the vision and purpose prior to delivery. He challenges constructively to ensure process improvement and optimised user experience...
HEAD OF TRANSFORMATION
I have worked extensively with Michal and continue to be impressed with his passion, enthusiasm and experience as a design-led thinker and his transformation skills. He has the ability to convert concepts and ideas into meaningful delivery into the business that adds value and improves client experience...