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Time to think like a designer.

Design thinking enables project teams and organisations to be creative and innovative. It is a simple method with amazing potential for anyone willing to learn.

Creativity is a process and great ideas do not fall from the sky. They develop over time. Learn to fail fast and discover what is possible once you get past your comfort zone.

Design-led work for major international brands 

Design is about problem solving, developing human-centred solutions and technical skillset to enable the end goal to be reached. 

 

While delivering projects for global brands, I have been able to expand my experience, knowledge and cultural acuity, and hone my innovative approach using a toolkit that includes effective project management skills and design thinking principles. 

I have worked with corporate, government and NGO sectors across various industries and markets including in the United Kingdom, Canada, Poland, the United States, Australia, China, Norway, Germany and the Middle East.

Back in Montreal I was managing projects for the International Council of Design. In the recent years I have been working from London for Royal Bank of Scotland Innovation Centre, Coutts Private Bank, The Coca-Cola Company and Fidelity International managing digital and service design projects, developing internal service design capability.

 

Some examples of my design-led work are presented below. 

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Coca -Cola

BUSINESS OPERATIONS

 

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Fidelity

International

INVESTMENT BANKING

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RBS / Coutts

Royal Bank of Scotland Group 

PRIVATE BANKING

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Ico-D

International Council of Design 

INTERNATIONAL ORGANISATION

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Think

Saudi Arabia

TOURISM / GOVERNMENT

TESTIMONIALS

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Daniel Szokalski

GLOBAL IT BUSINESS MANAGER

The Coca-Cola Company

Michal demonstrated how service design thinking methodology can help business needs and goals. He connected and kept engaged all project team members, subject matter experts and stakeholders in Atlanta, London, Dublin, Warsaw, San Jose and Manila. He is an inspiring design thinking advocate...

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Mike Hakkens

DIRECTOR, GLOBAL CUSTOMER EXPERIENCE

Fidelity International

My wholehearted recommendation of his work is primarily based on his thorough understanding of design and journey mapping, his outstanding organisational and delivery skills as well as his confident and personable stakeholder management. 

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David Pallister 

CLIENT NEEDS & ADVICE JOURNEY LEAD 

Coutts & Co.

Michal brings a collaborative approach to both strategy and design. His design skills brought the project to life and ensured the stakeholders understood the vision and purpose prior to delivery. He challenges constructively to ensure process improvement and optimised user experience...

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Caralisa Woods

HEAD OF TRANSFORMATION

Fidelity International

I have worked extensively with Michal and continue to be impressed with his passion, enthusiasm and experience as a design-led thinker and his transformation skills. He has the ability to convert concepts and ideas into meaningful delivery into the business that adds value and improves client experience...

© 2020 Think Design Manage Services Ltd. (London)